We’re delighted to have you stay with us! Below is some helpful information about your apartment to ensure your time here is as comfortable and enjoyable as possible.
Need help?
Contact our friendly Manager at 0412 284 846 anytime.
Heating Instructions
Your heaters are set for comfort:
Peak hours (5:00 AM – 9:00 AM & 3:00 PM – 10:00 PM): Auto-heats to 22°C
Non-peak: Maintains 18°C
To adjust manually: Press the (Sun) button or use the + / – buttons to set your desired temperature
Quiet Time Policy
To ensure all guests have a restful stay:
Please keep noise to a minimum between 10:00 PM – 7:00 AM
Excessive noise may result in additional charges
Smoking & Vaping
Strictly prohibited inside apartments, on balconies, and walkways.
Violation incurs significant cleaning fees
Emergency Exits
Check the evacuation diagram behind your front door.
Do not block stairwells or exits with skis, boots, or toboggans.
Starter Essentials
Each apartment includes a starter pack of:
Dishwashing tablets
Toilet paper
Other basics
Need more? Visit Reception for extra supplies (limited stock).
Rubbish & Recycling
Falls Creek uses a 4-stream waste system:
General Waste – Pink bag
Mixed Recycling – Clear bag with black icons
Glass Recycling – Clear bag with green icons
Compost – Small clear bag
All waste should be securely tied and placed in the metal bin hut in the driveway.
Room Key Bands
You’ve been provided 4 key bands.
Please return all on check-out to avoid the $50 replacement fee per band.