We’re delighted to have you with us and hope you enjoy your stay. Below is some helpful information about your apartment to ensure your time here is as comfortable and enjoyable as possible.
Need help?
Contact our friendly Manager at 0412 284 846 anytime.
Heating Instructions
Your heaters are automatically set for comfort.
During peak times (5:00 AM – 9:00 AM and 3:00 PM – 10:00 PM), they heat to 22°C. During non-peak times, they maintain 18°C.
To manually increase the temperature to 22°C during non-peak hours, press the button with the sun icon.
You can also adjust the temperature anytime using the + / – buttons.
Quiet Time Policy
To ensure all guests have a restful stay:
Please keep noise to a minimum between 10:00 PM – 7:00 AM
Excessive noise after hours will incur additional charges.
Smoking & Vaping
Smoking and vaping are strictly prohibited in your apartment, on balconies, and in the walkways.
The designated smoking area is located on the roadside of the Snow Ski Bin Hut, please use the Butt Bin attached to the hut for proper disposal of cigarette butts.
Any evidence of smoking or vaping in apartments will result in significant additional cleaning charges
Emergency Exits
Please familiarise yourself with the building emergency exits and emergency assembly point shown on the diagram located on the back of your apartment front door.
In the event of an emergency, sirens will sound through the stairwells, please evacuate the building and make your way to the emergency assembly point.
Our stairwells, hallways and ramps serve as our emergency exit pathways. Skis, boots, toboggans, or any other equipment must not be left in stairwells, hallways, or in front of emergency exits at any time. Items blocking these areas will be removed without notice.
Consumables
Your apartment has been stocked with a starter pack of essential items.
A limited supply of additional items (e.g., dishwashing tablets, toilet paper) can be purchased from reception.
Rubbish & Recycling
Falls Creek Alpine Resort uses a 4-stream rubbish and recycling system. Please separate your waste as follows:
General Waste – Pink bag
Mixed Recycling – Clear bag with black icons
Glass Recycling – Clear bag with green icons
Compost – Small clear bag
All waste should be securely tied and placed in the metal bin hut in the driveway.
Room Key Bands
You’ve been provided 4 key bands.
Please keep them safe and ensure they are all returned on departure. Lost or broken bands incur a $50.00 replacement fee.
Winter Insider’s Guide
For information on what to do, where to eat, how to get around, what’s new, and all the activities on the mountain, refer to the Winter Insider’s Guide.
Strict check-out: 9:30 AM. Unfortunately, late check-out is not available during winter.
Skiing after check-out? Use the luggage storeroom downstairs from Apartment #3
Please ensure the apartment is left neat and tidy, all dishes are washed and put away, and all rubbish is removed and disposed of in the metal bin hut.
Additional charges apply for unclean apartments and Check Out After 9.30am
Wi-Fi Access
Network:
Snow Ski Guest
Password:
SnowskiaptS
Need Babysitting?
Falls Creek babysitting services are available – Search “Falls Creek babysitting” on Facebook to arrange care.